Customer Satisfaction & Loyalty
By collaborating and consulting with eye care professionals to learn more about their work with patients, Alcon is able to develop lasting relationships while delivering a better product. In addition, Alcon is the only manufacturer that offers the same high quality of surgical, pharmaceutical and consumer vision care (over-the-counter) products. This creates an appreciable full service aspect that complements our commitment to quality and innovation, making Alcon the best choice time and time again for many physicians.
A Leader in Customer Satisfaction
When eye care professionals choose Alcon, they know what to expect. Beyond quality products that have been subjected to rigorous tests and trials, our customers have faith in Alcon because they know the people behind the products leading the industry. From researchers who are recruited from across the globe for their knowledge and innovative thinking to a sales force that is often in the operating room rather than the waiting room, Alcon makes every effort to ensure that our customers are satisfied. Thus, it should be of no surprise that, in recent studies, eye care specialists had more to say about Alcon than any other ophthalmic company. Many physicians agreed that not only is Alcon a well established company constantly at the forefront of new technologies, but we are also the epitome of customer service.
By making patient and physician satisfaction such a priority, we have sustained the top market positions in the areas of the eye in which we operate – enjoying an estimated 54 percent of the global surgical market, 22 percent of the pharmaceutical market and 18 percent of the consumer vision care market.