Contact Us

Alcon welcomes your questions and comments. Please select a topic from the list below. If none of the links relates to your question, please select Other / General Inquiry or call one of the telephone numbers found on this page.

Report a complaint

Medical information for U.S. consumers

Information for U.S. health care professionals

Careers and partnerships

Other inquiries

Alcon Customer Service

6201 South Freeway
Fort Worth, TX 76134-2001

Telephone Numbers:
U.S. Pharmaceutical / Surgical inquiries
800 TO ALCON  [800 862 5266] 
U.S. Contact Lens queries
800 875 3001, Option 5

Monday - Friday, 8 a.m. - 5 p.m. (Central Standard Time)


Alcon Medical Information

For information about Alcon products or medical data

U.S. - 800.757.9785
Outside U.S. - 817.568.6725

Alcon Medical Safety

For reporting product quality and medical complaints

U.S. - 800.757.9780

Mailing address:
Alcon Medical Safety
6201 South Freeway
Mail Code AB2-6
Fort Worth, TX 76134-2001

Monday-Friday 8 a.m. - 5 p.m. (Central Standard Time)