Contact Us
Alcon welcomes your questions and comments. Please select a topic from the list below. If none of the links relate to your question, please select general inquiry below or call one of the telephone numbers found on this page.
Contact Alcon
Park View, Watchmoor Park
Riverside Way, Camberley
GU15 3YL, United Kingdom
Patient Safety
Press the button below to submit your product complaint or adverse event. Upon receipt of your notification, we will contact you as soon as possible to check the availability of the product and to provide you with the necessary sample collection instructions. Please wait for these instructions before returning the product. You can also submit your product complaint or adverse event at +441 2765 47319 (for United Kingdom) or +353 2148 65220 (for Republic of Ireland).
New Customer Account Request
Use the link below to open an account with Alcon. After submitting the form, our team will review your submission and reach out if further documentation or clarification is required. Once your account is created, you will receive a confirmation email with account details to begin placing orders. For questions or support, please reach out to your local Alcon Surgical or Vision Care Customer Service team listed below. We are committed to making this process as seamless as possible and are excited to have you onboard!
Vision Care Customer Service
For Vision Care Customer Service queries
Hours: Mon-Fri 9am-5pm
UK
Tel: 0371 376 0017
Email: [email protected]
Ireland
Tel: 00353 818 946621
Email: [email protected]
Surgical Customer Service
For Surgical Customer Service Enquiries
Hours: Mon-Fri 9am-5pm
UK
Tel: 0371 376 0084
Email: [email protected]
Ireland
Tel: 00353 214865194
Email:
[email protected]
Technical Service
For Technical Support Enquiries
24hr Technical Support
Tel: 0371 376 1449
Fax: 01276 673972
Email: [email protected]
Medical Information
For Product Information
Tel: +441 2765 47319
Email: [email protected]
Order to Cash
For Customer Invoice, Statement and Payment Enquiries
Tel: 0371 3760018
Email: [email protected]
Accounts Payable
For Processing Payments to Suppliers
Invoice submission (scanning centre): [email protected]
AP Helpdesk: [email protected]