Contact Us
Alcon welcomes your questions and comments.
Please select general inquiry below or call one of the telephone numbers found on this page.
Alcon Canada is headquartered in Mississauga, Ontario and is home to our regulatory and government affairs staff, marketing and sales divisions, as well as customer service.
Contact Lenses Packaged in Plastic Bags
It has come to Alcon’s attention that some consumers purchasing contact lenses from online retailers have received lenses in plastic bags instead of the manufacturer’s original packaging. Alcon Canada does not allow its products to be sold without the original packaging. If you have received any lenses outside of manufacturer approved packaging, please contact us at Product Concern/Feedback. Thank you.
Alcon Canada Customer Service
Contact us for inquiries regarding Alcon products.
Telephone Numbers:
English: 1-800-268-4574
French: 1-800-387-8184
Menu options:
1 - Vision Care
2 - Surgical
Surgical:
Monday - Friday
8:00 a.m. - 6:00 p.m. (Eastern Time)
Email:
East - [email protected]
Central - [email protected]
West - [email protected]
Vision Care:
Monday - Friday
English
8:30 a.m. - 6:00 p.m. (Eastern Time)
French
8:30 a.m. - 5:00 p.m. (Eastern Time)
Email:
[email protected]
Technical Service Hotline
Contact us for repair, maintenance and technical assistance for your Alcon equipment.
Telephone Number:
1-800-268-3778 (1-800-COVERS-U)
Hours:
24 HRS, 365 Days per year
Email:
[email protected]
Hours:
Monday - Friday
8:00 a.m. - 5:00 p.m. (Eastern Time)
Alcon Medical Information
For information about Alcon products or medical data.
Telephone Number:
1-800-613-2245
Email:
[email protected]
Alcon Quality and Medical Complaints
To report a concern about the quality of an Alcon product or to report an adverse event.
Telephone Number:
1-800-613-2245
Alcon Accessibility Information
For requests related to our accessibility measures, alternate formats of documents or submitting an accommodation request:
Address:
2665 Meadowpine Blvd.
Mississauga ON.
L5N 8C7
Telephone Number:
+(905) 826‐6700
Email:
[email protected]